East Hampshire decided to bring its IT and Digital services and systems back in-house after ending a shared service, which better suited the Council’s strategic and operational objectives as part of Shaping East Hampshire’s Future Programme. The project developed an IT strategy and roadmap for the Council and supported the procurement and implementation of a completely new IT and Digital service including new suite of IT infrastructure and solutions including M365 Cloud, Idox Cloud, Unit 4 ERP and Civica ePay Management. The service successfully went live from April to July 2024 and has achieved savings of 20% whilst supporting the transformation of services across the Council, as a fully digitally enabled service.
Islington Council decided to end its Tri-Borough IT managed service agreement with Camden and Haringey Councils, bring all services back in -house and develop a new IT and Digital Strategy aligned to its Corporate Plan. The project provided strategic input to the new Digital Strategy and facilitated the design and implementation of the new IT and Digital function, undertaking a full consultation with the 200 staff directly affected and successfully building the new function in 14 months which has gone on to support the modernisation and wider transformation of many of the Council’s operational and customer facing services.
These councils needed to establish an effective in-house intelligent IT and Digital client capability with their outsourced provider and dwilde consulting ltd was commissioned to deliver a new IT and Digital Strategy, reashape the relationship, build the client capability, all of which was achieved in 2018-19. The strategic support relationship has continued with the implementation of Unit4 ERP to transform their financial, procurement, and Exchequer functions, bring payroll back in-house, upgrade and separate their M365 platforms and enable full hybrid and mobile working. The projects have enabled better financial oversight, reduced costs, and aligned the councils’ IT systems with their strategic goals for long-term growth and improved service delivery.
North Lincolnshire Council underwent an application architecture review to align with its strategic priorities. The review focused on rationalising and integrating applications, while assessing opportunities for cloud migration and re-procurement. The goal was to streamline systems, improve efficiency, and identify cost-saving opportunities, delivering a roadmap for future IT strategy and application optimisation.
The Council required a new approach to IT and Digital, with current services being spread across the Council and many of the IT systems reaching end of life. Our company was commissioned to carry out a review of all IT and Digital Services, develop a strategy and roadmap and the business case to enable the required service transformation. The new strategy and roadmap have now been adopted and as part of the transformation we provided strategic and operational support in the reorganisation of the functions and delivered a full business case to tackle the technology debt over 4 years, as well as providing specialist input to the customer transformation programme.
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